• Understand and use participants NDIS plan to pursue their goals
• Connect participants with NDIS providers, community, mainstream and other government services
• Build your confidence and skills to use and coordinate participants supports.

Key Accountabilities

• Action referrals in a timely manner
• Support the NDIS participant to:
• Assess a number of mainstream, community, informal and provider options
• Select preferred options or providers
• Negotiate services to be provided and their prices
• Develop service agreements and create service bookings with preferred providers
• Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)
• Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
• Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
• Link to mainstream or community services (i.e. housing, education, transport, health)
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:

• resolve problems or issues that arise
• understand their responsibilities under service agreements
• change or end a service agreement

• Be the key contact for service issues, complaints, major changes and plan reviews.
• Assist participants to prepare for their plan review by supporting them to:
• assess whether they achieved their goals and got value for money for their plan
• identify solutions to problems experienced in implementing the plan
• consider new goals
• Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.

Other

• Maintain confidentiality of customers, their families/carers and the organisation
• Effective networking internally and externally to assist individuals achieve their desired personal outcomes.
• Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business
• Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency.

Mail your resume to Send email info@divinitycaresolutions.com